Topic Details (Notes format)

Citizen Charter and E-Governance

Subject: Polity

Book: Indian Polity by M. Laxmikanth

Citizen charters publicly outline government departments’ service standards, timeframes, and grievance mechanisms, promoting accountability. E-governance leverages technology (online portals, mobile apps) to deliver services efficiently—like digital land records, e-procurement, or passport issuance. Together, they reduce bureaucratic red tape, empower citizens, and curb corruption. Still, digital divides, patchy infrastructure, or literacy barriers hinder universal access. Initiatives such as the National E-Governance Plan (NeGP) push for integrated service delivery. By merging charters’ transparency with digital platforms, India attempts a citizen-centric approach to governance, reflecting the constitutional vision of accessible public services and minimized arbitrariness.

Practice Questions

संसद सदस्यों की योग्यता किस अनुच्छेद में निर्धारित है?

न्यायिक समीक्षा का सिद्धांत किसके द्वारा समर्थित है?

Which article of the Indian Constitution deals with the President’s power to dissolve the Lok Sabha?

Which of the following is NOT a part of the Indian Constitution?

Who among the following was the first woman Speaker of the Lok Sabha?

Who is responsible for the appointment of the members of the Union Public Service Commission (UPSC)?

संसद के अध्यक्ष को किस नाम से जाना जाता है?

Which of the following is an essential feature of a federal system?

Who among the following was the first woman Governor of an Indian state?

संविधान सभा की बैठकें किस वर्ष प्रारंभ हुई थीं?